First We are your SentinelOne support partner, and then a SentinelOne reseller
Typical SentinelOne maintenance technical issues we help clients resolve
1. After the SentinelOne agent goes offline, how long will the DeepVisibility data be stored locally on endpoints with different operating systems?
2. What is the character limit for each query statement in Star Custom Rules? How many query statements can be created in a Correlation Rules combination rule?
3. Is it possible to support endpoints with Windows operating systems using ARM chips? From which version of the agent is this supported?
4. If an endpoint with the agent installed is reinstalled with a new system, and the agent is not properly uninstalled, but the endpoint still occupies a license in the console, how should this be handled?
5. In firewall control, is it possible to configure FQDNs with wildcards? What are the limitations when configuring FQDNs?
6. After installing the SentinelOne agent, if it does not appear in the console, how should this be troubleshooted?
7. In an environment where the SentinelOne agent cannot directly access the internet and needs to connect to the cloud platform via a proxy, if the proxy parameters are set correctly after the agent is installed but the agent still cannot connect to the cloud platform, what could be the reason?